FAQ

Find quick answers to common questions about our products, orders, shipping, and policies below.

📦 Order & Shipping

1. How long does it take to process my order?

• Orders are typically processed and prepared for shipment within 1 to 3 business days from the time you place your order.

2. What are your shipping times and costs?

3. How can I track my order?

• Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's status. Please allow up to 24 hours for the tracking information to update.

4. What if I entered the wrong shipping address?

• It is the customer's responsibility to ensure the shipping address is correct. If you realize the address is wrong, please contact us immediately at support@1989qstore.com. We can only update the address if the order has not yet been processed or shipped. If the package is returned due to an incorrect address, you will be responsible for re-shipping charges.

🔄 Returns & Refunds

5. What is your return policy?

• We accept returns and issue refunds only if the product is defective, torn, or has an error caused by us (e.g., wrong item or size shipped).

• Requests must be initiated within 15 days of the delivery date.6. When will you not accept a return?

• We cannot accept returns if the product is damaged due to misuse, accidental damage, or wear and tear caused by the customer (e.g., damage during washing or improper handling).

7. How do I start a return or refund process?

• Please email our support team at support@1989qstore.com with your Order Number, a description of the issue, and clear photos or videos showing the defect or damage.

👕 Product Information

8. What type of clothing do you sell?

• 1989QSTORE specializes in high-quality, contemporary apparel, including T-shirts, Hoodies, and various other casual fashion essentials.

9. Where are your designs created?

• Our creative inspiration and design team are based in Vietnam (125 Trần Bảo, phường Đông Quang, tỉnh Thanh Hóa, Việt Nam).

📧 Contact & Support

10. How can I contact customer service?

• The best way to reach us is via email: support@1989qstore.com.

11. What are your customer support hours?

• We are available Monday – Saturday, from 9:00 AM – 5:00 PM EST (Eastern Standard Time)