Refund policy

Thank you for shopping at 1989QSTORE, your destination for quality apparel including T-shirts, Hoodies, and more. We want you to be completely satisfied with your purchase.

 

1. Conditions for Returns and Refunds

 

We are pleased to offer returns and refunds under the following conditions:

  • Acceptable Reasons for Return/Refund:

    • The product is defective (e.g., faulty stitching, print error).

    • The product is damaged upon arrival (e.g., tearing, holes).

    • The product has an error caused by us (e.g., wrong size or item shipped, different from your order confirmation).

  • Timeframe: All requests for returns or refunds must be initiated within 15 days of the delivery date.

  • Product Condition: The item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging intact.

 

2. Cases Where Returns/Refunds Will Be Denied

 

We cannot accept returns or offer refunds in the following situations:

  • The damage or defect is a result of misuse, accidental damage, or wear and tear caused by the customer after delivery (e.g., fabric tears due to improper handling, damage during washing).

  • The product has been worn, washed, or altered.

  • The item is marked as Final Sale (if applicable).

  • Change of mind or ordering the wrong size/color by the customer (unless we specifically offer exchanges for sizing—if you do, please specify that in a separate exchange section).

 

3. How to Initiate a Return or Refund

 

To request a return, refund, or exchange, you must contact our support team first:

  • Contact Email: Please send your request to: support@1989qstore.com

  • Required Information: In your email, please include:

    • Your Order Number.

    • A brief description of the issue (e.g., "Defective Hoodie - Torn Seam").

    • Clear photographs or videos showing the defect or damage.

 

4. Processing the Return and Refund

 

  • Once we receive your email, we will review your request and the evidence provided.

  • If your return is approved, we will provide instructions on how and where to send your package (if a physical return is required).

  • Shipping Costs: For approved returns due to our error (defective, damaged, or wrong item), we will cover the return shipping costs or provide a pre-paid shipping label.

  • Refunds: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days).